tag:blogger.com,1999:blog-26190773697523879222011-11-03T00:00:48.852-07:00Kevin Lewisnoreply@blogger.comBlogger11100tag:blogger.com,1999:blog-2619077369752387922.post-68970185230512328362011-11-02T23:28:00.000-07:002011-11-02T23:35:34.310-07:00I worked for the holiday season for a fairly large internet website that sold themed products, some of which were customizable. I was terrorized by people who insisted their items were delivered a day late, two days late, etc. I remember being able to look up account history, and one of the big arrows on the page was, "So-and-so made this purchase online from a home computer."<br /><br />"Sir, it looks like you selected the 28th of December as the scheduled delivery date with standard shipping..."<br />"<span style="font-style: italic;">It didn't make it here before Christmas! I want my money back!</span>"<br />"Sir, you placed this order December 16th. In order to have had it delivered by the 25th you would have needed to select that date on the shipping page."<br />"<span style="font-style: italic;">That said it would've been next day shipping! It would have cost me $25! That's more than the ornament is worth!"<br /><br /><span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"><span style="font-weight: bold;"></span></span></span> </span></span>Yeesh... and the guy couldn't take the time to order this a couple weeks earlier? Really? <br /><br />Picture this 20x a day for 2 months straight. <span style="font-style: italic;"><span style="font-style: italic;"></span><br /></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2619077369752387922-6897018523051232836?l=screwcustomers.blogspot.com' alt='' /></div>Kevin Lewisnoreply@blogger.com0